Return Policy

KEMEDRESS CUSTOMER CARE

Return & Refund
Policy

We want you to feel confident when ordering from Kemedress. This policy explains when a return may be accepted, what information we need from you, and what to expect during the review and refund process.

✦ ✧ ✦

AT A GLANCE

Important Return Information

DAYS

Most new, unopened eligible items may be returned within 30 days of delivery.

HOURS

Please contact us within 48 hours after receiving your order if there is a problem.

WORKING DAYS

After approval, eligible returns must be shipped within 3 working days.

ELIGIBLE RETURN CONDITIONS

When Can an Item Be Returned?

We accept returns when the issue is caused by an error or problem with the item we sent.

01 Damaged Item If your dress arrives damaged, please contact us promptly and provide clear photos showing the problem.	02 Wrong Color If the color sent is different from the color ordered, we will review the issue. Please note that slight color differences caused by screens and monitors are normal.
03 Wrong Size Sent If the size you receive is different from the size you ordered, please contact us. A measurement difference of approximately 1–3 cm is considered normal and does not qualify as a return.	04 Our Error If the return issue is caused by an error on our part, we will take responsibility according to the applicable return conditions.

BEFORE YOU ORDER

Items That Cannot Be Returned

✦	Personal Preference Returns are not accepted when the item meets the order specifications but the customer simply changes their mind or does not like the style.
✦	Custom Size Custom size dresses are made specifically according to the measurements provided and cannot be returned.
✦	Custom Style Custom style requests are made specifically for the customer and cannot be returned.
✦	Custom Color Custom color dresses are made specifically for the customer and cannot be returned.

RETURN CONDITION

Please Keep Your Dress in Original Condition

To be eligible for an approved return, the item must remain in its original condition.

UNWORN

UNWASHED

UNALTERED

CLEAN & UNDAMAGED

HOW TO REQUEST A RETURN

A Simple Return Process

PROVIDE DETAILS

Include your order number and explain the return reason.

SEND PHOTOS

For defective items, please include clear photos showing the issue.

WAIT FOR REVIEW

Our review team will process your request within 2 working days.

SHIP AFTER APPROVAL

After approval, ship the item within 3 working days according to our instructions.

RETURN SHIPPING

Who Pays the Return Shipping Cost?

If the return is caused by an error on our part, such as receiving an incorrect or defective item, we will cover the return shipping cost according to the approved return arrangement.

For returns caused by the customer, the customer is responsible for the applicable return shipping cost.

REFUND TIMELINE

When Will You Receive Your Refund?

Once an approved return has been received, our team will process the returned item within approximately 3–5 business days.

The return shipment itself may take approximately 5–10 business days to reach us, depending on the shipping method and carrier.

After the refund is issued, your bank or payment provider may require an additional 5–10 business days to post the funds to your account.

For this reason, the complete refund process may take up to approximately four weeks, although many customers receive their refund sooner.

IMPORTANT

Please Contact Us Before Sending Anything Back

Please do not send a return package without first contacting Kemedress and receiving return instructions. Returns must be reviewed and approved before the item is shipped back.

NEED HELP?