Shipping Policy

KEMEDRESS SHIPPING TIMELINE
Every Dress Has Its
Own Journey
Because our dresses are not all made the same way, the time before shipment depends on whether your dress is already in stock, made to order, or specially customized.
BEFORE YOUR ORDER SHIPS
Production Time Matters
OPTION 01
In Stock
2
BUSINESS DAYS
In stock dresses are normally processed and prepared for shipment within approximately 2 business days.
OPTION 02
Made to Order
15–40
DAYS
Made to order dresses require additional time for production before they are ready to be shipped.
OPTION 03
Custom Dresses
15–40
DAYS
Custom size, color or style requests require additional production time before shipment.
Please Note: Production Time + Shipping Time
The production time above refers to the time needed to prepare or make your dress before it is shipped. Shipping time begins after your order has been completed and handed to the carrier.

For example, a made to order dress may require 15–40 days for production, followed by the applicable shipping time based on the delivery method and destination.
AFTER YOUR DRESS IS READY
Shipping & Delivery Time
Once your dress has been processed or completed, it will be shipped using the delivery option selected at checkout.
STANDARD SHIPPING
7–20 Business Days
Estimated transit time after the dress has been completed and shipped. Actual delivery time may vary depending on the destination and carrier.
Estimated cost: $8.00–$30.00
PRIORITY SHIPPING
Expedited Option
Priority Shipping is available for eligible orders when offered at checkout. The estimated transit time depends on the destination and carrier.
Estimated cost: $30.00–$45.00
YOUR ORDER JOURNEY
From Order to Delivery
01
ORDER PLACED
Your order is received and prepared for processing.
02
PRODUCTION
In stock: about 2 business days.
Made to order or custom: 15–40 days.
03
SHIPPED
Your package is handed to the selected shipping carrier.
04
DELIVERED
Standard transit is estimated at 7–20 business days.
TRACKING
Follow Your Package
Once your order has been shipped, we will send a shipping confirmation email with tracking information when available. Tracking updates are provided by the applicable carrier.
ADDRESS CHANGES
Need to Change Your Address?
We can normally change the delivery address if we receive your request before the order has been dispatched.

Once the order has been shipped, the package is in the carrier's network and an address change may no longer be possible.

Please contact us as soon as possible after placing your order at kemedress@gmail.com.
DELIVERY DELAYS
When Delivery Takes Longer
Delivery estimates are approximate and can be affected by carrier operations, customs processing, weather, holidays or other circumstances outside our control.

If your order has exceeded the estimated delivery window, please contact us at kemedress@gmail.com. We will check the latest tracking information and assist with the shipment investigation when necessary.
NEED HELP?
Questions About Your Order?
If you have questions about production time, shipping options, tracking or your delivery, please contact our customer service team.
EMAIL CUSTOMER SERVICE